1. Product name don't copy and paste (Create your own keywords) Reason: Duplicate Listings.
2. Product images don't copy and paste (Create your own product images) Reason: Duplicate Listings.
3. Markup seiling price (Changes need to be make before synchronization).

Full name: (Fill in the seller's name).
Phone number: (Fill in the seller's contact number).
Pickup & Return Address: (Fill in Online Baby Wear warehouse address - No. 26-1, Ground Floor, Jalan Lengkuas D 16/D, Ken Rimba Commercial Centre, Section 16, 40200, Shah Alam, Selangor).
Click here to know more.

1. Seller using Shopee Free Return with J&T Express.
     Click here to know more about Return.
2. Seller using Shopee Free Return With Poslaju.
     Click here. to know more about Return.

No. 26-1, Ground Floor, Jalan Lengkuas D 16/D, Ken Rimba Commercial Centre, Section 16, 40200, Shah Alam, Selangor.
The name and contact number need to be filled out of the seller.

The Online Baby Wear receives the return and will refund it to your credit history.
The remark order number is needed to facilitate us to make a refund.

1. Shopee authorization is valid for 1 year, once system detected the seller has already expired (more than 1 year) they will need to disconnect & reauthorize their Shopee account.
Click Here to know more.
2. A link to reconnect will be displayed the next day after expiration.

1. Seller will not be able to control the shipping channels (We also use SSL).
2. Once a buyer purchases a product from a different supplier , Shopee airway bill can not be reused.
    A. Solution (Split Order Feature) Click here to know more.
    B. Before an admin processes an order, seller needs to split order.

1. Use Shopee supported logistics no need manually update tracking number.
2. No need click (Arrange Shipment) If clicked to prevent the buyer from canceling order.
3. No need click (Mass Ship).
4. No need manually send Shopee airway bill.
5. After courier company pickup will auto update seller centre shpping status (Between 4 hours).

Courier Company Pick Up Time Table:

* There is no shipments on Weekend and Public Holiday.

1. It takes an hour to sync to Online Baby Wear.
2. If more than 3 hours.
    A. Solution (Go to Dashboard sync setting refresh Shopee Order Button).
3. Integration authorization expired.
    A. Solution (please re-authorise your Shopee account). Click here to know more about authorisation expiry.
4. The Seller has completed the order.

1. Remove and Cchange Variation SKU.
2. Change selling price (Need to go back Online Baby Wear edit).
3. Join Shopee Official Event (Will affect your inventory synchronization).
     A. Shopee Shocking Sales.
     B. My Shop Shocking Sales.
     C. All Campaigns e.g 7&7, 8&8.

1. Product Name (Create your own keywords).
2. Product Description.
3. Product Images (Create your own product images).
4. Selling Price can Markup (Need to be edited in our system).

Boost Sales with Promotion - Click here to know more.
1. Vouchers.
2. Discount.
3. Add-On Deal.
4. Bundle Deal.
5. Shipping Fee Promotion.

Please fill in the address below.
No. 26-1, Ground Floor, Jalan Lengkuas D 16/D, Ken Rimba Commercial Centre, Section 16, 40200, Shah Alam, Selangor.
The name and contact number need to be filled out of the seller.
Click here to know more about edit pickup address.

* There is no shipments on Weekend and Public Holiday.

Shopee supported logistics (Shipping charge buyer with pay to Shopee).
1. Shopee Standard Delivery (Preferred).
2. J&T.
3. DHL.
4. Ninja Van.
5. City-Link.
6. Shopee Xpress.
7. Poslaju.
- Click here to know more about enable Shopee supported logistics.

Click here to know more about tutorial.

1. Please be sure your email & API Key is correctly.
2. Please be sure no spacing when you copy & paste in the column.
3. Please confirm you have completed Shopee tutorial for the account activation.
4. Authorization expired (please Re-authorize Online Baby Wear Shopee setting).

We use Shopee supported logistic no need manually update tracking number in Shopee.

Zero cost, Online Baby Wear does not take any commission and fees on this service.

* Your orders will auto-push into your Online Baby Wear account.
* Auto order will push into your Online Baby Wear account every 1 hour.
(If your Shopee order receive at 1.25pm, Online Baby Wear shall receive your order between 2.00pm – 3.00pm). * Please ensure that you have enough credits in the Online Baby Wear account to allow the system to automatically place order.
* If your Online Baby Wear account does not have credit or insufficient credit, the order will be in the Pending Order.
*To push the pending order, simply click "Pending Order" button from your Dashboard, at the left panel. Next, view the affected order and then Click on Pay Now to proceed with the payment.

Please elaborate the situation.

Stock balance will be updated automatically and customer orders will be pushed to Online Baby Wear automatically. Seller need to ensure there's sufficient credit in Online Baby Wear.

Immediately contact our customer service to inform about the cancellation.